我的E3C又陣亡了

[motorolaskimo]

各位大大：

我的E3C又再次陣亡了，第一次保固內送修新記(2006年底)，花了800元拿到一副新的(2007年初拿到)，不過配件沒給，只拿到本體。前幾天聽音樂時右耳聲音明顯變小了，於是開始跟美國與香港客服之間聯絡，而美國把問題丟給香港，於是我跟香港開始e-mail往來，中間又打電話到新記，工程師說我的耳機已經過保，報價5700塊台幣!問我修不修？我說考慮看看。

我現在的問題是，保固是以第一副的時間計算還是第二副？亦即我第一副已經過保，是2005年出產的，但是第二副是2006年出產，我看了一下code為0276，但是我提不出購買證明，變成要保固後的服務，因為第一副是在美國ebay買的，頭真大∼以下是我跟HK客服的內容：（由下往上看，最上面內容最新，Mr. Ni是我；Emily是HK客服）
***********************************************
Dear Mr. Ni,

Thank you for your email.

Please be notified that customers are responsible for all the cost involved in sending the product to and from Shure service centre. However, we can offer free return shipment by registered post upon receive the consent by you to accept any possible loss or damage due shipping.

The code on the earphone plug is a manufacturing batch number for Shure internal use only. Shure offers 2 year limited warranty to the original purchaser of new Shure products with valid proof of purchase. Also it has been clearly stated in the warranty card inside the package that customer should retain the proof of purchase to validate the purchase date and return it with any warranty claim.

At your option, you may choose to have the earphone serviced with Shure Asia as out of warranty.

Should you have any further questions, please feel free to contact us again.

Best Regards,

Emily Leung

Shure Asia Limited



-----Original Message-----
Sent: Wednesday, March 12, 2008 11:00 AM
To: Leung, Emily
Subject: Re: about e3c Warranty



Daer Emily,



1.So I have to pay the shipment to H.K and return from H.K to taiwan,right ?Can you offer

free return shipment ?

2.Sorry,I just can not find my proof of purchase(I look for several days!),and my sn code is

0276 which means It was made in 2006 027th weeks and not over 2 years! pls do me a

favor, I always use my e3c carefully,but it happened !

3.Is there any possible ways to reach Shure Asia warranty sercice ?



Thanks for your kindly reply again


regards,

chia-sheng


2008/3/12, Leung, Emily <Leung_Emily@shure.com.hk>:

Dear Mr. Ni,



Thank you for your reply.



All payment is to be settled by HK dollar. We will inspect the earphone; a quotation of service fee will be made accordingly. Without the inspection, service charge cannot be quoted. At your option, you may choose to have the earphone serviced with Shure Asia as out of warranty.



Should you have any further questions, please feel free to contact us again.



Best Regards,

Emily Leung

Shure Asia Limited



-----Original Message-----

Sent: Tuesday, March 11, 2008 4:30 PM
To: Leung, Emily
Subject: Re: about e3c Warranty




Dear Emily,



I have some questions:



1.The charge currency will be in HKD or NTD?

2.Would you pls offer one quotation (ballpark figure) before I send back to HK? I just do not want to waste my shipping fee if the charge was over my budget.



thanks!



regards,

chia-sheng


2008/3/11, Leung, Emily <Leung_Emily@shure.com.hk>:

Dear Mr. Ni,



Thank you for your reply.



Shure offers 2 year limited warranty to the original purchaser of new Shure products with valid proof of purchase. Also it has been clearly stated in the warranty card inside the package that customer should retain the proof of purchase to validate the purchase date and return it with any warranty claim. You may choose to have the earphone serviced with Shure Asia as out of warranty.

For the out of warranty, service charge may be applied to any repair work done. We will inspect the earphone and make a quotation of service fee plus the return freight and handling charge. Upon receive the payment of the quoted amount by bank T/T, we will carry out the repair and return the product promptly. If you decline the quotation, we will return the earphone as it is. You may choose to have it repair with us as out of warranty. Mailing address and contacting details as follows;

Shure Asia Limited

Service Department

3/F, Citicorp Centre, 18 Whitfield Road,

Causeway Bay, Hong Kong

Tel： (852) 2893 4290

Fax： (852) 2893 4055

When you are sending the earphones for warranty services, please pack the earphone into the original pouch and do not include any earphone accessories in the shipment. After inspection, we will keep you informed the status.

Please be notified that customers are responsible for all the cost involved in sending the product to and from Shure service centre. However, we can offer free return shipment by registered post upon receive the consent by you to accept any possible loss or damage due shipping.

Should you have any further questions, please feel free to contact us again.

Best regards,

Emily Leung

Shure Asia Limited

-----Original Message-----

Sent: Tuesday, March 11, 2008 1:42 PM
To: Leung, Emily
Subject: Re: about e3c Warranty



Dear Emily,



I am glad to read your reply,

I live in taiwan and my earphone was bought in the U.S,

It is my second time to face the same problem,

first time I send back to 新記 (Taiwan's outlet http://www.cinchy.com.tw/ ) in 2006,

and my problem was solved (cost me about $ 800 NTD),
but this time I face the same problem again,

and taiwan's outlet said that my E3C was out of warranty and charge me $ 5,707 NTD,

I think it cost me too much to repair it!

I want to send back to the U.S shure and ask for help,

by the way,I lost my proof of purchase...

can you speak chinese?



regard,

chia-sheng


2008/3/11, Leung, Emily <Leung_Emily@shure.com.hk>:

Dear Mr. Ni,



How are you?



The code on the earphone plug is a manufacturing batch number for Shure internal use only. Shure offers 2 year limited warranty to the original purchaser of new Shure products with valid proof of purchase. Also it has been clearly stated in the warranty card inside the package that customer should retain the proof of purchase to validate the purchase date and return it with any warranty claim.



Can you please let us know where you are located and where you bought your earphone? Usually, service issues of Shure products are handled by our distributor in different countries, and please let us know the country you are staying so we can suggest you the proper contact.



Best Regards,
Emily Leung

Shure Asia Limited



-----Original Message-----

Sent: Tuesday, March 11, 2008 7:35 AM
To: HK_Info
Subject: about e3c Warranty



Hi,
I have one e3c and use less than 2 years,
sn:0276
I face one problem that is diminished sound in one ear (right),
pls let me know my e3c is still in warranty?

I hvae e-mail to the us customer service and reply is as below,

and I do it from the steps but the qusstion is still exist!

pls tell me how to do?
thanks!

regards,
chia-sheng

The U.S reply is as below:

-------------------------------------------------------------



***** Answer *****
Most likely it is due to wax on the damper inside the nozzle. Even the smallest amount of wax can cause a drastic drop in volume. Please clean the nozzle to ensure it is not clogged. If you have the E4c model you can replace the nozzle with a spare set you should have received in the package. Simply unscrew the silver ring to replace the nozzle. If you recently got moisture in the nozzle due to cleaning or intense exercise, the speaker may cut out in volume until it dries out. Let the earphones sit overnight and see if it changes. Otherwise if the problem persists return the earphones to Shure Service for evaluation. Click Here for repair and service.

Customer ((Chia-Sheng Ni))
03/10/2008 10:28 AM

Hi,
I have one e3c and use less than 2 years,
sn:0276
I face one problem that is diminished sound in one ear (right),
pls let me know my e3c is still in warranty?
thanks!

regards,
chia-sheng
***********************************************

最後，請問各位我該怎麼做？(1.不管三七二十一寄美國 2.寄香港付費維修 3.生出購買證明送香港)
也謝謝大家看完這冗長的文章！

[gn00488443]

少隻香爐少隻鬼....直送美國吧
報價5700?日幣阿?比買新的還貴了

[walker]

學我心一橫把damper 刺穿 又是一條好漢 聲音很不錯 風險也大很多

[spark]

恕我直言
新記在黑你
當然如果他說配合國際油價上漲
我也就
事實上
他上次和我報價水貨或前公司貨
過保4000出頭(含稅)
39xx(未稅)
新記貨31xx的樣子
........這在我之前文章都有提到
香港是寫中文就會通的
所以建議你中文溝通較好
我自己的情況比較複雜
簡單說我和前代理商有糾紛
前代理商給我延一年保固(原來是緩兵之計,知道快結束代理了 )
後來我和香港shure連絡
如實報告
反應也相當正面
他就是耳機本體加一個耳機保護盒回來
就這樣
連絡效率不算非常快
算還好
寄件效率有點差
給我的郵寄編號還打錯 (不過還好他有附郵寄證明的電子檔)

[motorolaskimo]

謝謝你的建議，我再跟香港溝通看看！

[dawei2006]

Shure的耳機好像比較容易壞？
這是我在AA爬文的印象，有錯請指教。

[MarkTseng]

Shure的耳機好像比較容易壞？
這是我在AA爬文的印象，有錯請指教。

某些機型的確出現的次數較多(人為凹斷耳管那種不算...)
買Shure最好能夠避水貨就避水貨
一定要買水貨的人也最好凹到有店家拍胸脯的收據
(不然就是不用客氣猛殺水貨價吧~
之後壞了不能修你就只能再買一隻了...或者是太貴..
Shure某些耳道過保修非常~貴....
)
現在美國Shure看起來政策也是很硬
想要當大頭的倒是可以試看看手氣
(像是SCL5/E5C的線看起來雖然會綠化
比起E500/SE530爆線來說~實在是太小兒科了...XDD)
TF10/SCL5的線看起來很強壯說
ER4我自己用了好幾年線根本就沒有甚麼太大的變化...
(雖然後來被我拋棄了...)

[motorolaskimo]

我的耳機在四月初回來了，
是香港工程師幫我維修，
免費，
據說是耳垢阻塞，
總共花了運費 NTD $57，
給大家做各參考！